Customer Support Specialist

Sterling Office Professionals has partnered with a growing company to find Customer Support Specialists in Pittsburgh, PA! This contract-to-hire position offers $17-$18 per hour, with potential for $18.50 for top performers. The role is onsite

What You’ll Do:

• Handle inbound and outbound calls and requests from clients, customers, and external partners, assisting with product or service inquiries and support needs.

• Focus on delivering a positive customer experience, ensuring clients feel supported and informed, while helping them navigate programs or processes.

• Escalate complex issues to appropriate internal teams (e.g., Operations, IT, or Program Management) to ensure timely resolution.

• Maintain accurate records and documentation as needed.

• Perform other duties or projects as assigned.

What We’re Looking For:

• High school diploma or GED required.

• 1+ years of experience in a customer-facing or case management role in a high-volume contact center or similar environment preferred.

• Experience with customer service platforms, CRM tools, or case tracking systems (preferred).

• Comfortable working with performance metrics and quality standards in a fast-paced environment.

• Strong verbal and written communication skills; able to explain information clearly and professionally.

• Customer-focused mindset with empathy and emotional intelligence.

• Adaptable, able to manage changing priorities and navigate complex situations effectively.

• Bilingual skills (English/Spanish) are a plus.

Sterling Office Professionals is actively hiring Data Entry Specialists for a well-established company in the Irwin / Greensburg, PA area.

Job Details:

• Full-time hours: 7:00 AM – 3:30 PM, Monday–Friday

• Stable, long-term opportunity through contract-to-hire

• Join a supportive team in a professional office setting

• Gain valuable experience in document processing, clerical support, and office operations

Key Responsibilities:

• Perform data entry using a 10-key numeric keypad while viewing scanned tax documents

• Maintain high accuracy while meeting daily production goals

• Input alphanumeric and function key data efficiently

• Verify information and flag discrepancies

• Support other office administration duties as needed

Requirements:

• High school diploma or GED required

• Previous data entry, office clerk, or administrative support experience preferred

• Must be proficient with 10-key typing, keyboard navigation, and basic computer skills

• Familiarity with Microsoft Office, especially Outlook

• Ability to work independently, stay focused, and sit for long periods

Sterling Office Professionals has partnered with a growing company to find a highly motivated Technical Sales Manager!

Role Overview:

• Manage existing accounts and develop new business within OEM markets including automotive, construction, electronics, EV, power generation, and industrial sectors.
• Build strong relationships with decision-makers across sourcing, engineering, and operations.
• Drive profitable revenue growth through prospecting, networking, and strategic outreach.

Required Skills:

• Bachelor’s degree (highly preferred).
• 3+ years of technical sales experience
• Knowledge of die cutting, printing, or converting flexible materials is advantageous.
• Exceptional communication, presentation, negotiation, and project management skills.
• Proficiency in CRM systems (e.g., Dynamics 365, Salesforce) and Microsoft Office Suite.

Preferred Education and Experience:

• Bachelor’s degree.
• Proven track record of exceeding sales goals in technical or manufacturing environments.

Other Requirements:

• Ability to travel up to 40% regionally.
• Strong business acumen and strategic thinking.
• Organized, proactive, and team-oriented with high attention to detail.

Sterling Office Professionals has partnered with a growing client to find Customer Service Representatives! 

Job Details

• $18- 19/hour
• Contract to Hire

Required Skills

• Excellent communication skills, both verbal and written
• Strong computer proficiency, including Microsoft Office tools and multitasking across dual monitors
• Attention to detail with high accuracy in documentation and correspondence
• Fundamental analytic and problem-solving abilities
• Ability to work independently and collaboratively within small teams
• Comfortable engaging with insurance payers and pharmacy benefit managers via outbound calls

Preferred Education and Experience

• High school diploma or equivalent required
• Bachelor’s degree preferred

Sterling Office Professionals has partnered with a growing company to hire a Quality Assurance Associate! (Hybrid Contract Assignment)

The Quality Assurance Associate will review work completed by Operations Agents to ensure accuracy, compliance with SOPs, and alignment with business rules. This role requires strong attention to detail, analytical thinking, and the ability to provide constructive coaching to improve performance.

Key Responsibilities:

• Audit completed work for accuracy and compliance

• Provide peer-to-peer coaching and feedback to Operations Agents

• Document QA results and escalate critical issues as needed

• Participate in calibration meetings and training sessions

• Assist with data analysis and other QA-related duties

• Support departmental goals with occasional evening/weekend availability

Qualifications:

• High school diploma or equivalent required

• 1–3 years of experience as a Case Manager, Benefit Verification Specialist, Contact Center Agent, or in quality control

• Experience in healthcare benefits, claim processing, or contact center environments preferred

• Strong Excel, typing, and technical writing skills (SOPs, Work Instructions)

• Excellent problem-solving, communication, and attention to detail

Sterling Office Professionals has partnered with a growing company to hire a QA Associate! (Hybrid Role)

The QA Associate will review work completed by Operations Agents to ensure accuracy, compliance with SOPs, and alignment with business rules. This role requires strong attention to detail, analytical thinking, and the ability to provide constructive coaching to improve performance.

Key Responsibilities:

• Audit completed work for accuracy and compliance

• Provide peer-to-peer coaching and feedback to Operations Agents

• Document QA results and escalate critical issues as needed

• Participate in calibration meetings and training sessions

• Assist with data analysis and other QA-related duties

• Support departmental goals with occasional evening/weekend availability

Qualifications:

• High school diploma or equivalent required

• 1–3 years of experience as a Case Manager, Benefit Verification Specialist, Contact Center Agent, or in quality control

• Experience in healthcare benefits, claim processing, or contact center environments preferred

• Strong Excel, typing, and technical writing skills (SOPs, Work Instructions)

• Excellent problem-solving, communication, and attention to detail