

We are looking for a Field Service Technician to join our team! We provide and service laboratory equipment across the US. Since inception, our goal has been to provide the highest quality new and remanufactured Histology equipment and services available.
As a Service Technician, you will have the opportunity to remanufacture, install, maintain, troubleshoot, and repair laboratory equipment. Training will be provided on the specific equipment.
Overnight travel will be required to visit customer sites. Travel can be up to 50% during busy times. Occasionally, you may be required to perform after-hours services as part of a customer’s service contract, in response to a service call or on an emergency call, due to an equipment breakdown.
When in the office and not servicing equipment, other tasks may be assigned by your manager as required.
Job Duties:
- Perform quality control on incoming new and remanufactured equipment, ensuring that the equipment works correctly and safely
- Diagnose, troubleshoot and correctly repair complex laboratory equipment that is in the warehouse for remanufacturing or depot service – repair can entail cleaning and painting
- Travel to customer site when necessary to maintain, repair, diagnose, troubleshoot and correctly install complex laboratory equipment, ensuring that the equipment works correctly and safely
- Educate the equipment end-users about the correct use and upkeep of the equipment
- Train less experienced service technicians how to maintain, repair, diagnose and correctly install complex laboratory equipment, ensuring that the equipment works correctly and safely
- Proactively research and assess equipment and functionality – maintain the electronic Operators and Service Manuals folder
- Prepare and file comprehensive maintenance, repair, diagnosis, and installation reports
- Respond to questions from service techs in the field – explain complex installation, diagnostic and repair issues
- Respond to in-house service calls from customers– explain complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience
- Persuade customers to invest in necessary replacements or vital repairs to key components and hardware devices, when necessary
- Handle customer relations in a professional and friendly manner
- Move equipment using forklift and/or dolly – meet incoming/outgoing freight transport
- Build crates – pack & unpack crates
- Maintain accurate inventory of parts and equipment – investigate and resolve inconsistencies with inventory
- Proactively research, assess and order parts as needed
- Minimum 2 years of work experience preferably in a service technician role
- Knowledge of how to maintain, repair, diagnose, troubleshoot and correctly install complex laboratory equipment, ensuring that the equipment works correctly and safely
- Excellent communication skills and a good demeanor
- Strong technical knowledge of blueprints, diagrams, mechanical engineering schematics and electrical diagrams
- Strong attention to detail
- Good computer skills (experience with ERP systems a plus)
- Able to stand and bend for long periods of time in a warehouse environment – the ability to move through confined spaces – able to lift up to 50 pounds
- Physical stamina in the handling of complex tools and heavy equipment (experience driving a forklift a plus)
Apply today
Looking for a new role?
Maintenance Technician - Trainee Level
We are searching for candidates that have a strong mechanical aptitude and some very basic electrical knowledge. If you know your way around a tool box and have experience doing things like handyman work, automotive or motorcycle repairs, or small engine rebuilds, we encourage you to apply.
This is a great opportunity for the selected candidate to gain some industrial maintenance training and experience. There will be opportunities for pay raises and advancement as your skills and ability progress.
Job Details:
Contract to hire position
Schedule: Monday to Friday schedule – Could be some weekend overtime as needed basis.
Hours: 7am to 3:30pm
Pay Rate = $16.00hr to start - Raises based on performance are available.
Duties/Responsibilities:
- Assist with trouble shooting of equipment breakdowns
- Help in performing necessary repairs on any equipment breakdowns
- Help with facility maintenance as necessary
- Perform preventative maintenance of production equipment.
- Use of hand tools and power tools to perform repair tasks.
- Help perform basic electrical repairs as needed.
Education and Experience:
- High school diploma or GED equivalent
- Hand and power tool knowledge is required
- Experience with blueprint reading is preferred – willing to train
- Any trouble shooting experience – Cars, bikes, motor cycles, home appliances, home repairs is preferred.
- Basic electrical knowledge is preferred willing to provide training
Physical Requirements:
- Prolonged periods standing, bending, crawling, climbing to perform work
- Lifting on a as needed basis
- Good eyesight and hearing to help with machine diagnostics
- Ability to learn new skills is a must! We are willing to provide on the job training but need somebody who is going to be reliable and receptive to what they are being taught in this position.
Immediate need to hire! Apply today!
TOPS Staffing is focused on partnering with talented manufacturing, CNC, light technical, warehousing, and skilled assembly people in the area. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours. Our extensive benefits package includes Matching 401K, Medical, Dental, Vision, Short Term Disability, Direct Deposit and much more. Please check out our benefits at https://jobs.careermovesnow.com/us/en/benefits-yes-

TOPS STAFFING
Skilled light technical and assembly-level people
Contact Us
Whether you're searching for a new opportunity or looking to hire, we're here to help. Reach out and let's get started.