IT Services Help Desk and Security

Join Our Team as a Network Administrator IT Specialist – Overland Park, KS

Are you a proactive IT professional with a passion for networking and a keen eye for detail? We are seeking a dynamic Network Administrator IT Specialist to support, maintain, and optimize network infrastructures in a fast-paced environment. This pivotal role ensures seamless connectivity, security awareness and reliable access across both cloud and on-premises environments, making a real impact on our organization's technology landscape.

What You’ll Do:

• Configure, monitor, and maintain Cisco Meraki firewalls, switches, and wireless access points to ensure secure and efficient network operations.
• Manage Azure virtual networks, subnets, and support network security groups to support our cloud infrastructure.
• Support and troubleshoot site-to-site and client VPN connections, ensuring secure remote access.
• Implement and support Conditional Access policies within Microsoft Entra ID for enhanced security.
• Configure and troubleshoot authentication systems including RADIUS, LDAP, SAML, and MFA.
• Maintain firewall rules and network segmentation to uphold security best practices.
• Provide Tier 1 and Tier 2 support for network-related and general IT issues.
• Diagnose and resolve connectivity challenges related to VPN, DNS, DHCP, VLANs, multicast traffic, and overall network performance.
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Assist with basic network cabling tasks, including patching and testing, and coordinate physical network upgrades with vendors.
• Maintain comprehensive documentation of network configurations, IP schemas, and access policies.
• Collaborate effectively with internal teams and external vendors on IT projects and support escalations.

What We’re Looking For:

• Associate or Bachelor’s degree in Information Technology, Networking, or a related field, or equivalent hands-on experience.
• 2+ years of experience supporting networks, with demonstrated expertise in Cisco Meraki environments.
• Certifications such as CompTIA Network+ or Cisco Meraki certifications are a plus.

Technical Skills:

• Hands-on experience with Cisco Meraki dashboard and hardware.
• Proficiency in Azure virtual networks, VPN gateways, and network security groups.
• Knowledge of authentication systems including RADIUS, LDAP, SAML, MFA, and Conditional Access.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Basic scripting skills (PowerShell, Bash) are advantageous.

Soft Skills:

• Excellent analytical and troubleshooting abilities.
• Effective communicator with strong interpersonal skills.
• Self-motivated, able to work independently, and prioritize tasks efficiently.
• Detail-oriented with a collaborative approach to problem-solving.

Other Requirements:

• Willingness to support physical network infrastructure and coordinate with vendors on cabling and hardware projects.
• Relevant certifications are preferred but not mandatory.

If you’re ready to leverage your networking expertise in a challenging and rewarding role, apply now to become a vital part of our IT team and help drive our organization’s connectivity and security forward!

On-site full-time. Contract-to-hire

eStaff is helping a local Pittsburgh customer hire an IT Services Help Desk and Network Security specialist.

Job Title: IT Help Desk & Security Support Technician

Overview:
We are seeking a motivated IT professional to provide front-line technical support to end users while assisting with IT security initiatives. This hybrid role will address day-to-day help desk needs, maintain systems, and support the implementation of security policies, tools, and best practices.

Key Responsibilities:

• Provide Level 1 & Level 2 technical support for hardware, software, network, and application issues via phone, email, and ticketing system.

• Install, configure, and troubleshoot workstations, laptops, mobile devices, and peripherals.

• Manage user accounts, permissions, and access in Active Directory, Microsoft 365, and other enterprise systems.

• Monitor and respond to security alerts from endpoint protection, firewalls, and other security tools.

• Assist in patch management, antivirus updates, and vulnerability remediation.

• Educate users on security awareness, phishing prevention, and safe computing practices.

• Collaborate with the IT security team on incident response investigations and documentation.

• Maintain accurate records in ticketing systems and asset inventory databases.

• Participate in periodic system audits and security policy compliance checks.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or related field (or equivalent experience).

• 1–3 years of IT help desk or technical support experience.

• Familiarity with Windows & Mac operating systems, networking fundamentals, and cloud platforms.

• Exposure to security concepts such as MFA, endpoint protection, SIEM monitoring, and data loss prevention.

• Strong troubleshooting, communication, and customer service skills.

• CompTIA A+, Network+, or Security+ certification preferred.

Work Environment:

• Full-time position with occasional after-hours support during system updates or incident response.

• Hybrid role involving both remote and on-site support depending on business needs.

Overview:
We’re seeking a skilled IT Specialist to provide end-user support, manage incidents, and maintain core Windows-based systems. The ideal candidate is detail-oriented, customer-focused, and experienced with Windows technologies and ServiceNow for IT service management.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for end-users across Windows environments (Windows 10/11, Windows Server).

• Troubleshoot and resolve hardware, software, and network issues.

• Administer Active Directory accounts, permissions, and group policies.

• Use ServiceNow to log, track, and resolve incidents, service requests, and changes according to SLAs.

• Support Office 365, VPN, printers, and mobile device configurations.

• Assist with patch management, system updates, and security compliance.

• Collaborate with IT team members on projects, system upgrades, and process improvements.

• Document solutions, procedures, and knowledge base articles for future reference.

Qualifications:

• 2+ years of IT support experience in a Windows-focused environment.

• Strong knowledge of Windows OS, Active Directory, and Office 365.

• Experience with ServiceNow or similar ITSM platforms.

• Familiarity with networking concepts (TCP/IP, DNS, DHCP).

• Excellent communication and problem-solving skills.

• Ability to prioritize and handle multiple tasks in a fast-paced environment.

• Relevant certifications (CompTIA A+, Microsoft Certified: Windows Client/Server, or similar) are a plus.

Why Join Us:

• Opportunity to work with modern Windows technologies and industry-standard ITSM tools.

• Collaborative team culture with professional growth opportunities.

• Competitive salary, benefits, and flexible work options.

contract - 40 hours a week daylight.