

AccountStaff is seeking dedicated QA Associates to uphold and enhance the quality of healthcare support services. This contract-to-hire position offers a hybrid work environment, combining the flexibility of remote work with onsite collaboration on Tuesdays, Wednesdays, and Thursdays. With two shifts available—8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m.—this role is ideal for professionals committed to accuracy, excellence, and process improvement. Make a meaningful impact by ensuring adherence to SOPs, improving agent performance, and supporting our mission to deliver exceptional patient care.
What You Will Be Responsible For:
- Evaluating work completed by Operations agents against program SOPs, WINs, business rules, and related documentation
- Providing coaching and feedback to Operations agents to identify areas of improvement
- Participating in calibration meetings to align quality standards with internal and external stakeholders
- Escalating critical quality issues promptly to senior management
- Contributing to quality initiatives through data analysis, process reviews, and workflow audits
- Assisting with training sessions, including new hire onboarding and refresher programs
- Performing audits on various operational activities, including benefit verification, patient assistance, software support, and inbound communications
- Supporting other QA functions as needed to meet departmental goals
- Flexibility to work occasional evenings or weekends in response to business needs
Required Skills:
- High school diploma or equivalent; relevant experience considered
- 1–3 years of experience as a Case Manager, Benefit Verification Specialist, Contact Center Agent, or in a similar healthcare role
- Prior quality control or QA experience highly preferred
- Moderate proficiency in Excel (data validation, entry, tables, simple formulas)
- Experience in technical writing such as SOPs, User Manuals, or Work Instructions
- Strong analytical skills with the ability to interpret data and provide actionable insights
- Knowledge of healthcare benefits, claim processing, contact center operations, and SOP execution
- Excellent active listening, problem-solving, and attention to detail
- Strong collaboration skills within a matrix environment
- Ability to monitor communications effectively and demonstrate empathy in patient interactions
- Proficiency with PowerPoint and typing skills
Nice to Have Skills:
- Experience with healthcare software systems
- Additional certifications related to quality assurance, healthcare, or customer service
- Prior experience with calibration or performance metric analysis
- Knowledge of healthcare compliance standards and regulations
- Bilingual abilities or multilingual communication skills
If you are detail-oriented, results-driven, and eager to contribute to a team dedicated to healthcare excellence, we encourage you to apply today. Elevate your career with AccountStaff and help deliver the high-quality service that patients rely on every day.
Apply today
Looking for a new role?
Payroll Administrator
AccountStaff is currently looking for a Payroll Coordinator for an established Pittsburgh professional services company. Candidate will be familiar with all aspects of payroll.
Job Details:
Direct Hire or Temp to hireHybrid
Duties/Responsibilities:
- Provide data entry support that is required to update and maintain the integrity of the information in both the payroll and timekeeping systems.
- Reconcile Payroll reports.
- Make payments timely and accurately.
- Enter deduction arrears for any amounts due from employees.
- Responsible for payroll taxes and fringe reporting.
- Performs other duties as assigned or requested.
Education and Experience:
- Friendly demeanor, professional and businesslike dress and attitude.
- Excellent written communication skills. Strong interpersonal and verbal communication skills and the ability to effectively communicate with a wide range of diverse individuals.
- Ability to multi-task and to complete work assignments with interruptions.
- Attention to detail.
- Iniative to learn all aspects of payroll.
AccountStaff’s team will work as your career partner. Whether you are just starting your career, looking for growth, or wanting a new challenge, AccountStaff can help. Our expertise in the fields of Accounting & Finance will help you elevate your career to the next level. We pride ourselves in our ability to match great talent with great opportunities. Our extensive benefits package includes Matching 401K, Medical, Dental, Vision, Short Term Disability, Direct Deposit and much more. Please check out our benefits at https://jobs.careermovesnow.com/us/en/benefits-yes-
Don’t miss this opportunity! Apply today!

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Skilled light technical and assembly-level people
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