Service PLanner

AllTek is partnering with a distinguished local client to identify a highly skilled and proactive Service Planner to join their dynamic team. This vital role offers a unique opportunity for strategic thinkers with a passion for customer service and operational excellence to make a significant impact on business success. The Service Planner will be at the heart of coordinating and optimizing field service operations, ensuring seamless customer experiences, and supporting contractual commitments with precision and efficiency.

Overview

We are seeking an experienced Service Planner to oversee the planning, scheduling, and invoicing of field service engineer site visits. The ideal candidate will serve as a key liaison between customers, field engineers, and internal departments, orchestrating all aspects of service operations to deliver timely and quality solutions. This role demands a detail-oriented professional with exceptional organizational skills, technical proficiency, and a customer-centric mindset. If you thrive in fast-paced environments and excel at balancing multiple priorities while maintaining a focus on customer satisfaction, we want to hear from you.

Required Skills

• Strong experience with planning and scheduling software, specifically VEasyPlanner or similar tools.
• Proficiency in SAP or equivalent ERP systems.
• Excellent communication skills, both oral and written.
• Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Demonstrated analytical skills and ability to influence process improvements.
• Self-motivated with a results-driven approach.
• Ability to document and maintain accurate customer and service records.
• Valid driver’s license and a clean driving record.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Nice to Have Skills

• Prior experience in service administration, parts planning, or supply chain operations.
• Knowledge of warranty processes and failure analysis documentation.
• Experience coordinating with cross-functional teams in a technical environment.
• Familiarity with service agreement invoicing and contract processing.
• Bilingual abilities or additional language skills.

Preferred Education and Experience

• A minimum of two years of college education or an Associate’s Degree.
• At least three years of relevant experience in service planning, supply chain, or parts administration.
• Prior experience working within industrial or technical service sectors.

Take the next step in your career by applying now and becoming an essential part of a forward-thinking organization dedicated to excellence and innovation. We are eager to connect with dynamic professionals ready to contribute their expertise and grow within a supportive and challenging environment.